ServiceNow Offerings

For organisations running ServiceNow alongside Oracle Fusion, UPARI provides configuration and integration services to align ITSM workflows with Oracle operational processes — including service catalogue design, incident management integration, and cross-platform reporting.

Many enterprises use ServiceNow as their single point of contact for IT support, while Oracle Fusion is their central business system. Linking these two tools aligns support and operations. UPARI builds bidirectional ServiceNow-Oracle integrations, configuring ticket routing, access requests, change management controls, and joint dashboards.

What Is ServiceNow-Oracle Integration?

ServiceNow Offerings from UPARI encompass a range of integration and workflow design services. We connect ServiceNow's IT Service Management (ITSM) and IT Operations Management (ITOM) engines with Oracle Fusion Cloud's operational layers, ensuring unified ticket tracking, approval management, and change governance.

We specialize in creating service catalog items in ServiceNow for Oracle Fusion requests (e.g. password resets, security access, system enhancements), automating validation checks and accelerating user support delivery.

Who This Service Is Designed For

Our ServiceNow-Oracle services are suited to organisations that:

• Use ServiceNow for enterprise service management and Oracle Fusion for ERP
• Wish to automate user provisioning or access approvals in Oracle via ServiceNow
• Require a single support portal where ERP incidents automatically route to Oracle teams
• Need compliance dashboards that show change management approvals side-by-side with ERP updates
• Want to optimize SLA reporting across multiple internal and external support teams
• Seek to reduce manual administration by syncing incident and problem tickets

Our ServiceNow Integration Approach

We design and configure the platform connections to create a unified support flow:

Phase 1 — Process Alignment

We analyze support workflows in both systems, mapping ServiceNow categories and catalog items to specific Oracle support queues.

Phase 2 — Integration & Workflow Build

We build secure, bidirectional API connectors to synchronize support tickets, automate access request validation, and log changes.

Phase 3 — Dashboarding & Testing

We build SLA compliance dashboards, configure notifications, and run end-to-end testing of sync flows across both environments.

Why Choose UPARI Consulting?

• Over 30 years of combined Oracle ERP experience across industries and deployment sizes.
• Certified Oracle Cloud practitioners with deep product knowledge across Finance, SCM, HCM, and Procurement modules.
• Fixed-scope and time-and-materials engagements available, structured to match your risk tolerance.
• Dedicated post-go-live support to ensure continuity beyond the implementation phase.
• Transparent communication at every stage — no surprises.