Day 2 Maintenance and Support

Post go-live, the real operational challenges begin — just as most implementation partners step back. UPARI's Day 2 service provides ongoing access to senior Oracle Fusion expertise, covering break-fix, configuration changes, quarterly update management, and continuous improvement.

Stable ERP operations require constant upkeep, user support, and regular optimization. Standard implementation hypercare ends within weeks of go-live, leaving internal IT teams to handle complex queries and quarterly updates. UPARI's Day 2 service acts as an extension of your team, providing flexible access to certified, senior Oracle practitioners who understand your configuration and resolve issues quickly.

What Is Day 2 Maintenance and Support?

Day 2 Maintenance and Support is an SLA-backed service offering that provides your enterprise with reliable access to senior Oracle practitioners. We handle daily user ticket escalations, system errors, configuration changes (such as new tax codes, payment methods, or business units), and custom report creation.

We specialize in guiding teams through quarterly Oracle Fusion release cycles — providing patch analysis, identifying regression test targets, and coordinating post-update system checks to guarantee business continuity.

Who This Service Is Designed For

Our Day 2 Maintenance and Support services are suited to organisations that:

• Are transitioning from implementation to steady-state operations
• Lack internal senior Oracle Fusion technical or functional expertise
• Need support to manage quarterly Oracle patch cycles and release testing
• Require a flexible, SLA-backed support agreement without high fixed costs
• Have experienced delays or poor quality from offshore helpdesk support
• Need to deliver continuous system enhancements and optimization

Our Day 2 Support Approach

We structure our support around your business needs:

Phase 1 — Onboarding & Knowledge Transfer

We review your configuration, custom integrations, open tickets, and workflows to establish an operational support baseline.

Phase 2 — Steady-State Support

We provide functional break-fix, ticket resolution, minor enhancements, and user guidance according to agreed SLAs.

Phase 3 — Update Readiness & Advisory

We review upcoming quarterly patches, identify potential impacts on your configuration, and coordinate testing.

Why Choose UPARI Consulting?

• Over 30 years of combined Oracle ERP experience across industries and deployment sizes.
• Certified Oracle Cloud practitioners with deep product knowledge across Finance, SCM, HCM, and Procurement modules.
• Fixed-scope and time-and-materials engagements available, structured to match your risk tolerance.
• Dedicated post-go-live support to ensure continuity beyond the implementation phase.
• Transparent communication at every stage — no surprises.